Terms & Conditions

Please also read the Privacy Policy, which explains how personal data is collected, used and safeguarded.

If you have any questions about these Terms & Conditions, you’re very welcome to get in touch via the contact form on this website.

These Terms & Conditions apply to all services, products and offerings provided by Henny Flynn, unless otherwise stated.

1. General Principles

All offerings are provided with care, integrity and respect for the individual.

By engaging with any of the services, events, courses, subscriptions or materials offered by Henny Flynn, you agree to these Terms & Conditions.

Participation in any offering is voluntary, and you remain responsible for your own wellbeing, choices and actions at all times.

2. Mailing List & Communications

When you purchase a product, book a service, sign up for an event, or register interest in an offering, you may be added to the Henny Flynn mailing list so that relevant information relating to your purchase, booking or participation can be shared with you.

You can unsubscribe at any time, or update your email preferences, using the links provided in emails you receive.

Unsubscribing from all emails may affect your access to course updates, subscription content, or communications related to offerings you have purchased.

3. Coaching

Coaching is offered as a reflective, supportive and exploratory process. It is not therapy, counselling, medical treatment or mental health care.

All coaching clients are asked to read and agree to a separate Coaching Agreement / FAQs before coaching begins, which outlines the scope of the work, responsibilities and boundaries.

Clients remain responsible for their own wellbeing and are encouraged to seek appropriate professional or medical support where needed.

4. Retreats & In-Person / Online Events

Booking & Payment

  • Group events and retreats have minimum and maximum participant numbers.

  • Full payment is required at least four weeks before the event or retreat, unless otherwise agreed.

  • Some retreats / events may require a non-refundable deposit.

Cancellations by You

  • If you cancel more than four weeks before the start date, you will receive a full refund minus any non-refundable deposit.

  • If you cancel within four weeks of the event or retreat, a refund will be offered only if your place can be filled from a waiting list, unless otherwise agreed.

  • Transfers to another event may be possible at discretion.

Cancellations by Us

  • If an event or retreat is cancelled, you will be offered either a full refund or the option to transfer to an alternative event.

Attendance & Safety

  • We reserve the right to decide who attends an event or retreat, in order to support the safety and wellbeing of all participants.

  • Participation is at your own risk. You are responsible for assessing whether an event or retreat is suitable for you.

  • We recommend appropriate travel and health insurance for in-person retreats.

Health, Access & Dietary Needs

  • Please let us know at least two weeks before an event of any access needs, health concerns or dietary requirements.

  • All food provided (unless otherwise stated) is vegetarian and designed to be suitable for gluten and cow-dairy intolerances, with minimal use of refined-sugar. It may contain trace allergens.

Liability

  • We cannot be held responsible for circumstances beyond our control, including but not limited to weather, travel disruption, technical issues, illness or injury.

  • To the fullest extent permitted by law, liability is limited to the amount paid for the event or retreat.

5. Group Courses & Programmes

Group courses and longer programmes (including time-limited or cohort-based offerings) are subject to the specific details shared at the time of booking.

Unless otherwise stated:

  • Places are non-transferable.

  • Refunds are not offered once a programme has begun.

  • Participation is voluntary and responsibility for engagement rests with the participant.

6. On-Demand & Self-Guided Courses

When you purchase a free or paid on-demand course, you will retain access for as long as the course remains available and the business continues to operate.

  • Access is for personal use only and content must not be shared or redistributed.

  • Digital products are non-refundable once access has been granted, unless otherwise stated.

  • Some content may be delivered via third-party platforms and access may be affected by platform or technical changes beyond our control.

7. Circle Membership & Subscriptions

Circle membership provides access to a private online space for shared reflection, conversation and resources.

By joining the Circle, you agree to:

  • Engage respectfully and in good faith with others.

  • Maintain confidentiality and not share content outside the Circle.

  • Take responsibility for your own participation and boundaries.

Membership is for personal use only and may not be shared.

We reserve the right to suspend or end a membership if behaviour is deemed harmful, unsafe or not aligned with the values of the space.

Details of pricing, billing cycles and cancellation are shared at the point of joining.

8. Books & Physical Products

Books are printed in small batches to reduce waste. This may occasionally result in delays if stock is temporarily unavailable.

  • Orders are typically dispatched within 7 days or when new stock arrives.

  • Delivery is currently available to UK addresses only unless otherwise agreed.

If your book arrives damaged, please contact us within 14 days so we can arrange a replacement or refund.

9. Subscriptions: A piece of quiet

A piece of quiet is a private newsletter and podcast subscription offering weekly audio reflections and Flow Journaling prompts.

Access

  • Subscriptions are available monthly or annually.

  • Content is delivered via email and private podcast feed.

  • Access is for personal use only and must not be shared.

Cancellation

  • You may cancel at any time by emailing Henny Flynn or using the contact form on this website.

  • Monthly subscriptions continue until the end of the billing period.

  • Annual subscriptions continue until the end of the paid year. Refunds are not offered for unused time.

Changes or Closure

  • We reserve the right to pause or discontinue A piece of quiet.

  • If this happens, you will be notified in advance and offered a fair, pro-rated refund where appropriate.

A piece of quiet does not replace The Henny Flynn Podcast, which continues to be offered freely, with optional donations.

10. Changes to Offerings & Terms

We reserve the right to update, modify or discontinue offerings, content or delivery formats as needed.

These Terms & Conditions may be updated from time to time. Any significant changes will be clearly communicated.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

12. Contact

If you have any questions about these terms, or about how an offering works, please get in touch via the contact form on this website.